FAQ
Everything you might want to know before placing your order.
If your question is not listed here, feel free to contact us at info@deoro.com.
Orders & Payments
How do I place an order?
Simply select your preferred item, choose the correct size, and add it to your cart.
Proceed to checkout and follow the steps to complete your order securely.
What payment methods do you accept?
Deoro accepts the payment methods available at checkout, including common options such as credit cards and secure online payments.
All payments are processed through encrypted and secure payment systems.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery.
If you need to make changes, please contact us as soon as possible atinfo@deoro.com.
We will do our best to assist before the order is shipped.
Shipping & Delivery
How long does shipping take?
Estimated delivery times:
Netherlands
Next day delivery
Europe
2–4 business days
Worldwide
4–7 business days
All orders are shipped with DHL or FedEx.
Do you ship internationally?
Yes. Deoro ships worldwide using trusted international carriers.
Delivery times depend on the destination but most international orders arrive within 4–7 business days.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking link.
This allows you to follow your shipment until delivery.
Returns & Refunds
Can I return my order?
Yes. You may return items within 14 days of delivery.
Items must be:
- unworn
- unwashed
- in original condition
- with tags attached
For return instructions, please contact info@deoro.com.
How long does a refund take?
nce the returned item has been received and inspected, refunds will be processed within 5 business days.
The refund will be issued to the original payment method used for the purchase.
Can I exchange an item?
Currently we process returns and refunds.
If you would like another size or item, you can place a new order after returning the original product.
Products & Craftsmanship
What size should I choose?
Each Deoro garment is designed with a refined, modern silhouette.
To ensure the best fit, we recommend consulting the size guide and measurement table available on each product page.
There you will find detailed measurements to help you select the correct size.
If you are between sizes, we recommend choosing the larger size for a more relaxed fit.
Where are Deoro garments produced?
Our pieces are produced in Europe, primarily in Italy and Portugal, where traditional craftsmanship meets modern design.
What materials do you use?
We work with carefully selected fabrics chosen for their texture, durability, and refined appearance. Each material is selected to ensure comfort, longevity, and timeless style.