Shipping & Delivery
All shipping times are in compliance with the new shipping time frames provided by PostNL . High volumes of international mail and limited flight capacities as a result of COVID-19 may cause delays in your region. Please allow the full shipping time frame for your parcel to arrive at your location.
For country specific shipping information please search your region below. Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.
All orders can take up to 2-3 business days to be processed. Please note business days do not include public holidays.
Once your item has been successfully finalised, you will receive a tracking number and notification via email.
Track and trace using your email address and order number to see your delivery information.
Customs charges aren’t affiliated with DEORO. If you do not pay your customs fees your order may be destroyed/abandoned and we are unable to provide a refund of your order.
If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.
No we don’t accept this form of payment. All orders must be purchased through our website and paid at the time of check out.
When purchasing a product on ‘pre-order’ you are reserving the product for when it is dispatched from our Distribution Centre at a later date.
Shipping details for all products on ‘pre-order’ will show in your cart and confirmation email.
In some instances, sold out items will be restocked via our website. For more information please email email@example.com
Returns & Exchanges
We are confident your DEORO product will be a quality companion. If you believe your product is faulty or not up to standard, read more here -> about our returns policy.
We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.
If you are dissatisfied with your product please contact our customer experience team on firstname.lastname@example.org advising us of the problems you are having. Please also include a photo of the front and back of your product and we will endeavour to resolve this as soon as we can.
Unfortunately, once your order has been finalised on our website we are unable to cancel and refund your order.
Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty as a result of manufacture.
Unfortunately, we are not liable for changes to orders once they have been placed. We don’t guarantee change requests can be fulfilled and we are unable to replace items once they have been personalised. Please ensure all details are confirmed and correct before finalising your purchase.
In the rare instance your product is faulty or damaged please email email@example.com with your order number and photos of the damages occurring.
Items that are damaged as a result of normal wear and tear are not considered to be faulty.
In the rare instance, you believe you have been sent the incorrect item please email photos of the front and back of your items to firstname.lastname@example.org
Please know DEORO is not liable for incorrectly ordered products. We are unable to replace these unless it is a fault made by our warehouse team.
In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to email@example.com