Frequently Asked Questions

Our Customer Experience team are always happy to assist. We are contactable you can send an email to: info@deoro.com

Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.

 For all shipping updates please click here 

Customs charges aren’t affiliated with DEORO. If you do not pay your customs fees your order may be destroyed/abandoned and we are unable to provide a refund of your order.

We are confident your DEORO product will be a quality companion. If you believe your product is faulty or not up to standard, read more here about our returns policy.

Yes! Your parcel will be delivered to the address provided at the time of purchase.
However, if you are not home at the time of delivery, or you have provided an incorrect address your parcel will be redirected to your local post office for collection.

If the parcel has been redirected to the post office, it is the customer’s responsibility to follow this up.

You have two options to track your parcel:

If you have a DEORO account: 

Log in to your account through our website, check your account overview to see your previous orders. Please click your invoice number, this will redirect you to the fulfilment status and all tracking details.

If you don’t have a DEORO account:¬†

Once your order has been fulfilled, you’ll receive a shipping confirmation email. You will then be able to track your order through the tracking link provided in the email. Your order can take 1-3 business days to be dispatched

*Please note, tracking can take around 24 hours to update after dispatch

Unfortunately, we currently only allow English Alphanumeric characters to be monogrammed.

Across our entire range, we stamp the monogram in gold or silver foil.

Please know that ALL DEORO logos will remain in gold foil.

Maximum 4 characters with only English letters, numbers and the symbols: .  ♡

We offer full customisation for our corporate customers. Please note minimum order quantities apply.

Please email your request to info@deoro.com

Your initials will be monogrammed depending on the product of your choice:

– Top third of your Phone Case

– Centre of your card Holder

Customs fees or taxes vary between individual countries. Additional taxes or customs fees may be applied at the port of entry at the recipient country.

If you are unsure about customs fees in your country, please contact your post office or customs office. We take every effort to ensure a quick and smooth delivery. However, we do not take responsibility for any delays and extra fees that may be applied via customs and duty offices in the receiving country.

It is the customer’s responsibility to cover any additional import duties, customs and taxes. Payment is necessary for your parcel to be delivered.

All shipping times are in compliance with (het bedrijf wr ik mee werk.)

Met de mogelijkheid van het bekijken van landen.

Unfortunately, we are not liable for changes to orders once they have been placed. We don’t guarantee change requests can be fulfilled and we are unable to replace items once they have been personalised. Please ensure all details are confirmed and correct before finalising your purchase.

Once an order has been placed and finalised on our website, we’re unable to amend your order under any circumstances. For any further queries regarding your order, please contact us on info@deoro.com

In the rare instance, you believe you have been sent the incorrect item please email photos of the front and back of your items to info@deoro.com

Please know DEORO is not liable for incorrectly ordered products. We are unable to replace these unless it is a fault made by our warehouse team.

In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to Info@deoro.com

We do not currently have any discount codes. If we are to offer discounts please keep an eye out on our social media channels.

We ship worldwide including: The United Kingdom, Europe, Asia, Middle East, Australia, New Zealand, United States, Canada, Japan as well as many other countries.

Our Customer Experience team are always happy to assist. You can send an email to info@deoro.com

Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.

Yes! Your parcel will be delivered to the address provided at the time of purchase.

However, if you are not home at the time of delivery, or you have provided an incorrect address your parcel will be redirected to your local post office for collection.

You have two options to track your parcel:

If you have a DEORO account: 

Log in to your account through our website, check your account overview to see your previous orders. Please click your invoice number, this will redirect you to the fulfilment status and all tracking details.

If you don’t have a DEORO account:¬†

Once your order has been fulfilled, you’ll receive a shipping confirmation email. You will then be able to track your order through the tracking link provided in the email. Your order can take 1-3 business days to be dispatched

*Please note, tracking can take around 24 hours to update after dispatch

Our shipping timeframes can vary depending on your region. You can view full shipping information here

Please contact info@deoro.com¬†as soon as possible. We can amend address details if your order hasn’t already been processed by our distribution team. If your order is undeliverable due to an insufficient or incomplete address our Customer Experience team will contact you to organise a re-delivery.

Due to the busy holiday season, all orders can take up to 1-2 business days to be processed. Please note business days do not include public holidays.

Once your item has been successfully finalised, you will receive a tracking number and notification via email.

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